RMA Request Statuses

By default, there are four possible statuses for return requests:

• Approved
• Complete
• Declined
• Requested

The Requested status is automatically assigned to all newly-submitted requests, and then the store administrator can manually change the request status. If necessary, you can add a custom status:

1. Go to Orders → Return requests.
2. Click the gear button in the upper right part of the page and choose RMA request statuses.
3. Click the + button in the upper right part of the page and choose Add status.
4. A pop-up window will open. Fill in the form:
   • Name—the name of the status.
   • E-mail subject—the subject of an email message that is sent to customers automatically when the request gets this status.
   • E-mail header—the text of an email message that is sent to customers automatically when the request gets this status.
   • Inventory—choose whether to decrease or increase the number of items in stock for products included in the return request.
5. Click the Create button.