RMA Reasons

When submitting a return request, customers are asked to specify a reason why they want to return a particular product. The store administrator can add or remove possible reasons from the list, or disable reasons temporarily, if necessary.

Adding a Reason for Return

1. Go to Orders → Return requests.
2. Click the gear button in the upper right part of the page and choose RMA reasons.
3. Click the + button. This will open a form where you’ll be able to specify the details of the new reason:
   • Reason—the return reason as it appears on the storefront.
   • Position—the position of the new reason on the list relative to other reasons.
   • Status—the initial status of the new reason (Active or Disabled).
4. Click the Create button.