RMA actions are the actions that a customer may expect to be taken towards his or her return requests: replacing an item or making a refund. Customers are asked to choose a preferable action when they submit a return request. If a particular action is not applicable in your store, you can disable the action:
- Go to Orders → Return requests.
- Click the gear button in the upper right part of the page and choose RMA actions.
- Click on the status of the action and choose the desired status.