The Orders → Return requests page allows you to handle product return requests that your customers have registered. It also allows you to configure the general product return policy of your store.
To allow return requests in your store, activate the RMA add-on on the Add-ons → Manage add-ons page. There you can also configure some essential settings that relate to return requests.
The section consists of four subsections: Return requests, RMA reasons, RMA actions, and RMA request statuses. To switch between the subsections, use the gear button on the right.